Last updated: September 18, 2026
This policy applies to purchases made directly from Sacred Ode to Gaia LLC and, where clearly identified, Sacred Ode to Gaia Botanicals LLC. A third-party retailer’s terms apply to purchases made from that retailer.
All sales are final
All sales are final. We do not offer returns, exchanges, or refunds for a change of mind, accidental selection, an unused purchase, or a client-initiated cancellation, except where applicable law requires otherwise. This policy does not limit rights or remedies that cannot legally be excluded.
Paid services: cancellation, rescheduling, and no-shows
If you cancel or do not attend a paid service, your payment is non-refundable and remains as a credit toward rescheduling the same service for another available date and time. The credit is nontransferable and is not redeemable for cash except where required by law. Rescheduled appointments remain subject to current availability, business hours, location requirements, safety rules, and any service-specific agreement.
If Sacred Ode to Gaia cancels and a suitable new time cannot be arranged, you may choose a refund or service credit. If a service cannot lawfully or safely be provided, we will communicate the available resolution and provide any remedy required by law.
Personal services and consultations are offered virtually. The Sanctuary does not host client appointments or public visits. Hands of Harmony gatherings are separate from service bookings and arranged by personal invitation at Heavener Runestone Park.
Consultations and later services
A custom-priced service requires a paid consultation. Each consultation is a separate one-hour appointment priced at $75. Additional consultations may be booked at $75 each. The consultation fee does not become a payment toward the later service unless we expressly state otherwise in writing.
After the consultation, a personalized invoice for the selected service is ordinarily sent within 30 minutes. The service is scheduled only after that invoice is paid. Same-day service may be requested, but it is available only when the consultation, invoice preparation, payment, remaining business hours, service duration, travel needs, and calendar availability permit. Otherwise, another available date and time must be selected.
Digital products and memberships
Digital products—including PDFs, workbooks, journals, audio recordings, bundles, seasonal collections, and book companions—are final sale once purchased, except where law requires otherwise. Not downloading, opening, or using a product does not create a refund entitlement.
If you cannot access a purchased file, receive the wrong file, or find a file technically defective, email [email protected] with the order number, checkout email, and a description of the problem. We may restore access, troubleshoot, or replace a defective file as appropriate. Never send a password or full payment-card number.
Stewardship and support purchases
When Living Earth Stewardship memberships or one-time support purchases become available, they will be final sale except where law requires otherwise. They do not convey ownership, management rights, financial returns, guaranteed products or harvests, or automatic access to private property. They are not represented as tax-deductible charitable donations unless expressly confirmed in writing.
Natural, botanical, food, and seasonal goods
When Sacred Ode to Gaia Botanicals offerings become available, herbs, botanicals, produce, mushrooms, honey, honeycomb, and other homestead offerings will be offered in small batches according to the land and season. Availability, color, shape, aroma, texture, size, weight, and timing may vary naturally. An item is not guaranteed until the order is accepted and payment is completed.
Perishable, consumable, and natural goods are final sale and cannot be returned for resale. Review product information, ingredients, storage instructions, and known allergies before use. Do not consume or use an item that appears damaged, contaminated, spoiled, incorrectly labeled, or materially different from what was ordered; contact us promptly.
Processing, shipping, and delivery
Available shipping methods, processing estimates, costs, and geographic restrictions are shown at checkout or communicated before purchase. Estimates are not guarantees. Customers are responsible for providing a complete and accurate delivery address and for retrieving delivered packages promptly. We are not responsible for delays caused by carriers, severe weather, unsafe conditions, or circumstances outside reasonable control, but we will help investigate a shipment problem.
Damaged, defective, incorrect, or missing orders
Contact [email protected] promptly with your order number and a clear description of the problem. For physical items, include photographs when helpful and retain the item and packaging until instructions are provided. Perishable concerns should be reported within one day when reasonably possible so the condition can be assessed. We will investigate confirmed fulfillment problems and provide repair, replacement, credit, refund, or another remedy as appropriate and as required by law.
Payment disputes
If you believe a charge or order is incorrect, contact us promptly so we can investigate. This request does not waive any dispute right provided by your card issuer or applicable law.
Contact
Support is available at [email protected], Monday–Thursday, 10 a.m.–5 p.m. Central Time. Closed Friday–Sunday.